Regulations of the Online Store

Regulations of the Online Store

§ 1. Preliminary Provisions

1. The online store Rapee.shop, available at https://rapee.shop/, is operated by No Matrix No Sp. z o.o., entered into the Register of Entrepreneurs under KRS: 0001110961, NIP: 8971939126, REGON: 528915015, with its registered office at Rynek 60/2, 50-116 Wrocław, Poland.
2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store. They define the rules for using the Store via the internet, as well as the rules and procedure for concluding distance Sales Agreements with the Customer via the Store.

§ 2. Definitions

1. Consumer – a natural person concluding an agreement with the Seller as part of the Store, where the subject of the agreement is not directly related to their business or professional activities.
2. Seller – No Matrix No Sp. z o.o.
3. Customer – any entity making purchases via the Store.
4. Entrepreneur – a natural person, legal person, or organizational unit not being a legal person, granted legal capacity under separate provisions, conducting business on its own behalf and using the Store.
5. Store – the online store operated by the Seller at https://rapee.shop.
6. Distance Contract – an agreement concluded with the Customer within an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, using one or more forms of distance communication, until the conclusion of the agreement.
7. Regulations – these Regulations of the Store.
8. Order – the Customer’s declaration of will, submitted using the Order Form, directly aiming to conclude a Sales Agreement for one or more Products with the Seller.
9. Account – a Customer account in the Store, containing data provided by the Customer and information about Orders placed by them.
10. Registration Form – a form available in the Store that enables creation of an Account.
11. Order Form – an interactive form available in the Store, enabling the placement of Orders, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the delivery and payment method.
12. Basket (Shopping Cart) – a component of the Store’s software, in which the Products selected by the Customer for purchase are visible, and it is possible to set and modify Order details, particularly the quantity of Products.
13. Product – a movable item/service available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a contract for the sale of a Product concluded (or being concluded) between the Customer and the Seller via the Online Store. Depending on the Product’s characteristics, this term may also encompass a contract for services or specific work.

§ 3. Contact with the Store

1. Seller’s address: Rynek 60, 50-116 Wrocław
2. Seller’s e-mail address: shop@rapee.shop
3. Seller’s telephone number: +48 880 58 48 48
4. Seller’s bank account numbers (TRADITIONAL BANK TRANSFER):
   
   Account for transfers in PLN:
   98 1140 2004 0000 3102 8504 5272
   
   Account for transfers in EUR:
   PL35 1140 2004 0000 3712 2298 0143
   
   Account for transfers in CZK:
   PL02 1140 2004 0000 3912 2298 0154
   
   Account for transfers in GBP:
   PL98 1140 2004 0000 3212 2345 7464
   
   Account for transfers in CHF:
   PL70 1140 2004 0000 3812 2346 6501
   
   Account for transfers in USD:
   PL34 1140 2004 0000 3012 2345 7453
   
   mBank
   SWIFT / BIC Bank: BREXPLPW
   No Matrix No sp. z o.o.
   Rynek 60/2
   50-116 Wrocław, Poland
5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
6. The Customer may also communicate with the Seller by phone during the following hours: Monday – Friday, 08:00 – 13:00.

§ 4. Technical Requirements

To use the Store, including browsing the Store’s assortment and placing Orders for Products, the following are necessary:

1. A terminal device with Internet access and a browser such as Google Chrome
2. An active email account
3. Cookies enabled
4. Flash Player installed (if required by certain site elements)

§ 5. General Information

1. To the fullest extent permitted by law, the Seller shall not be liable for any interference, including interruptions in the Store’s operation caused by force majeure, unauthorized actions by third parties, or incompatibility of the Online Store with the Customer’s technical infrastructure.
2. Orders can be placed 24 hours a day, every day of the year. The Seller may designate store closing days after giving prior notice on the Store’s website.
3. The Store is available only to individuals who have full legal capacity.
4. Browsing the Store’s assortment does not require creating an Account. Placing Orders for Products in the Store’s assortment is possible either after creating an Account in accordance with § 6 of the Regulations or by providing the necessary personal and address data to enable Order fulfillment without creating an Account.
5. Prices shown in the Store are in EUR (gross prices, including VAT).
6. The final amount payable by the Customer consists of the Product price plus the delivery cost (including transport, shipping, and postal service fees). This amount is displayed on the Store’s pages when placing the Order, including at the moment the Customer indicates their intention to be bound by the Sales Agreement. Placing an Order implies acceptance of the current delivery cost.
7. Where the nature of the item makes it impossible to reasonably calculate the final price in advance, the Store will provide information on how the price will be calculated, along with details on transport, delivery, postal services, or any other costs, in the Product description.

§ 6. Creating an Account in the Store

1. To create an Account, you must complete the Registration Form.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account is performed by entering the login and password chosen during the Registration Form process.

§ 7. Rules for Placing Orders

To place an Order, the Customer should:

1. Optionally log into the Store.
2. Select the desired Product and click “Add to Basket” (or its equivalent).
3. Log in or opt to place an Order without registration.
4. If placing an Order without registration is possible, complete the Order Form by entering the details of the order recipient and the delivery address, choosing the delivery type (method of Product delivery), and entering invoice data if different from the recipient’s data.
5. Click the “I am ordering and paying” button.
6. Choose one of the available payment methods and pay for the order within the specified period, subject to § 8 point 3.

§ 8. Offered Delivery Methods and Payments

1. The Customer can use the following delivery or pickup methods for ordered products:
   • Postal package / Postal collection
   • Courier shipment / Courier delivery
   • Shipment via parcel machines (prepayment)
2. The Customer can use the following payment methods:
   • Payment on delivery
   • Payment by bank transfer to the Seller’s account
   • Electronic payments
   • Payment by credit card (if applicable)
3. Detailed information regarding delivery methods and acceptable payment options can be found on the Store’s website.

§ 9. Execution of a Sales Agreement

1. A Sales Agreement between the Customer and the Seller is concluded when the Customer places an Order via the Order Form in accordance with § 7 of these Regulations.
2. After the Order is placed, the Seller immediately confirms receipt by email. Acceptance for fulfillment occurs when the Seller sends an email to the address provided by the Customer during ordering, indicating that the Order status has changed to “in progress.” Upon the Customer’s receipt of this email, a Sales Agreement is concluded between the Customer and the Seller.
3. Rapee.shop reserves the right to refuse any orders placed using improperly completed forms or orders that raise justified concerns to the person processing the order.
4. If the Customer chooses:
   • Payment by bank transfer, electronic payment, or credit card: The Customer is obliged to make the payment within 7 business days from concluding the Sales Agreement, otherwise the order will be canceled.
   • Payment on delivery: The Customer is obliged to pay upon receiving the shipment.
   • Cash payment upon personal pickup of the shipment: The Customer must pay on pickup within 7 business days from being notified that the parcel is ready, unless otherwise stated when placing the order.
5. If the Customer selects a delivery method other than personal pickup, the Product will be shipped by the Seller within the time specified in the Product description (subject to § 9(6)), in the manner selected by the Customer at the time of placing the Order.
6. If multiple Products with varying delivery times are ordered, the longest indicated time will apply to the entire Order.
7. The start of the Product delivery period is calculated as follows:
   • If paying by bank transfer, electronic payment, or credit card — from the date the Seller’s bank account is credited.
   • If paying on delivery — from the date the Sales Agreement is concluded.
8. If the Customer chooses personal pickup, the Product will be ready for pickup within the time specified in its description. The Seller will inform the Customer about Product readiness by sending an appropriate email to the address provided during order placement.
9. Product delivery is available worldwide.
10. Unless stated otherwise in the Sales Agreement, the Product’s delivery to the Customer is paid. Delivery costs (including transport, shipping, and postal fees) are indicated on the Store’s website under the “Delivery Costs” tab and also presented during Order placement, including at the time the Customer agrees to be bound by the Sales Agreement.
11. Personal pickup of the Product by the Customer is free of charge.
12. If the addressee does not pick up the parcel and it is returned to the sender, a new shipment can be sent only after covering the redelivery cost plus return shipping fees.
13. In the event of parcel loss at the post office, the Seller will resend the shipment.

§ 10. Right to Withdraw from the Contract

1. A Consumer may withdraw from the Sales Agreement within 14 calendar days without providing any reason.
2. The period stated in point 1 starts on the day the Product is delivered to the Consumer or a person designated by the Consumer other than the carrier.
3. The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. Mailing or emailing this statement before the 14-day period expires is sufficient to meet the deadline.
4. The statement may be sent by traditional mail or electronically (to the Seller’s email address provided in § 3).
5. If the statement is sent electronically, the Seller will confirm receipt within 48 hours by sending a message to the Consumer’s email address.
6. Effects of withdrawal:

• When a contract is withdrawn from remotely, the contract is deemed not concluded.
• If the withdrawal results from the Seller’s fault (e.g., a damaged or misdescribed Product), the Seller will refund the cost of the Product and shipping within 14 business days of receiving the withdrawal statement. Additional costs beyond the cheapest usual delivery method offered by the Seller are not refunded.
• If the withdrawal is not due to the Seller’s fault, only the cost of the purchased products (excluding shipping costs) is refunded.
• The refund will be made by the Seller via bank transfer to the Consumer’s bank account, unless the Consumer explicitly agrees to a different method that does not incur any cost to them.
• If funds need to be refunded for a transaction made using a payment card, the Seller will refund the amount to the bank account assigned to the Ordering Party’s payment card.
• The Seller may withhold the refund until receiving the returned Product or until the Consumer provides proof of returning it, whichever occurs first.
• The Consumer should return the Product to the Seller’s address specified in these Regulations no later than 14 business days from the day the Consumer notifies the Seller of withdrawal. This deadline is met if the Consumer sends the Product back before the 14-day period expires.
• The Consumer is liable only for the reduced value of the Product resulting from use beyond what is necessary to determine its characteristics and functionality.

• A non-prefabricated item produced to the Consumer’s specifications or meant to meet personalized needs,
• An item delivered in sealed packaging which, if opened after delivery, cannot be returned due to health or hygiene reasons,
• Items that, upon delivery, become inseparably combined with other items due to their nature.

§ 11. Complaint and Warranty

1. New Products are covered by the Sales Agreement.
2. The Seller is obliged to deliver Products free from defects.
3. If a defect is found in a Product purchased from the Seller, the Customer may lodge a complaint under the warranty provisions of the Polish Civil Code.
4. Complaints should be submitted in writing or electronically to the addresses specified in these Regulations.
5. It is recommended that the complaint include a brief description of the defect, the circumstances (including the date) of its occurrence, the Customer’s details, and the Customer’s request regarding the defect.
6. The Seller will respond to the complaint no later than 14 days after it is submitted, unless a different period is agreed upon by the parties. If the Seller fails to respond within this period, the complaint is considered justified.
7. Goods sent back as part of the complaint procedure should be sent to the address provided in § 3 of these Regulations.
8. If a Product has a warranty, information about it—along with its terms—will be included in the Product description in the Store.

§ 12. Out-of-Court Complaint and Redress Procedures

1. Detailed information on the possibility for Consumers to use out-of-court complaint and redress procedures, as well as how to access these procedures, is available at the offices and on the websites of poviat (municipal) consumer ombudsmen, organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection, and on the official websites of the Office of Competition and Consumer Protection.

§ 13. Personal Data in the Online Store

1. The administrator of the personal data collected through the Store is the Seller.
2. Personal data of Customers collected by the administrator via the Online Store is used for the purpose of executing the Sales Agreement. The data is not shared with other entities for any purpose, particularly marketing.
3. The recipients of personal data of the Store’s Customers may be:
   • If the Customer uses a postal or courier delivery method, the Administrator provides the necessary personal data to the chosen carrier or intermediary responsible for delivering shipments on behalf of the Administrator.
   • If the Customer uses electronic or card payments, the Administrator provides the collected personal data to the entity handling these payments in the Online Store.
4. The Customer has the right to access and correct their personal data.
5. Providing personal data is voluntary. However, if you do not provide the data necessary to conclude a Sales Agreement, concluding such an agreement is not possible.

§ 14. Final Provisions

1. Contracts concluded via the Online Store are concluded in the Polish language.
2. Products are offered for their historical and ethnographic value and are delivered without expressed or implied fitness for any particular purpose. Any information provided is intended solely for historical, scientific, and educational purposes, and should not be construed as a recommendation for a specific use. The use and application of the Products remains solely at the Customer’s discretion, responsibility, and risk.
3. The Seller reserves the right to amend the Regulations for valid reasons, e.g. changes in the law or modifications to payment and delivery methods, insofar as these changes affect the implementation of the provisions of these Regulations.
4. The Seller reserves the right to censor and moderate product reviews and is not responsible for their content.
5. All Products sold on the website are legal.
6. Any matters not covered by these Regulations shall be governed by universally binding provisions of Polish law, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act; and the Act on the Protection of Personal Data.