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Returns and complaints
1. Return / Complaint Form
Fill out the return/complaint form and include it in the package. The document should contain the following information:
- Full name
- Email address or mailing address
- Phone number
- Product number and reason for the complaint
- Date of purchase and date the defect occurred
2. Sending the Product
When submitting a complaint, please send the product back together with all of its accessories.
3. Shipping
The product under complaint should be sent to the following address:
NO MATRIX NOJana Pawła II 3
48-100 Głubczyce
Poland
Return
Under applicable law, you have 14 days to return the goods. To withdraw from the contract and return a product purchased from us, please complete the necessary withdrawal statement and send it along with the returned product(s) to:
NO MATRIX NOJana Pawła II 3
48-100 Głubczyce
Poland
We only accept returns if the product is returned in an intact condition.
Complaints are processed within 14 days.
The cost of sending back the goods is borne by the buyer.